Careers

• Location: Surat

Key Responsibilities:

• Act as the primary point of contact for franchisees, addressing inquiries, providing guidance, and resolving issues related to operations, marketing, and training.
• Assist in the onboarding process for new franchisees, including organizing training sessions and preparing necessary materials to ensure a smooth transition.
• Maintain accurate and up-to-date franchise agreements, manuals, and other documentation; ensure compliance with company policies and legal requirements.
• Facilitate effective communication between the franchise development team and franchisees; distribute relevant updates, newsletters, and promotional materials.
• Monitor franchise performance metrics and provide regular reports to management; identify areas for improvement and work with franchisees to implement best practices.
• Conduct research on industry trends and the competitive landscape to support franchise development strategies.
• Assist in organizing franchise meetings, conferences, and other events, including logistics, agenda planning, and follow-up activities.
• Utilize CRM and other software to maintain franchisee records, track interactions, and ensure data accuracy.
• Work closely with cross-functional teams, including marketing, operations, and legal, to support franchise initiatives and address franchisee needs.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• 2+ years of experience in franchise management, business operations, or customer service.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of franchise industry standards and regulations is a plus.